Refund & Cancellation Policy

Last updated: 21 October 2026

1. Plans

QueuePass is paid in advance for the number of months you choose (1, 3, 6 or 12). There is no automatic charge — you pay only when you decide to continue.

2. Cancellation

You can stop at any time by simply not renewing. Your plan stays active until the end of the period you paid for.

3. Refunds

• Duplicate or wrong payment: if you paid twice by mistake, or paid more than the price shown, we refund the extra amount in full.
• Within 7 days: if you paid for a plan and the service did not work for you because of a problem on our side that we could not fix, contact us within 7 days of payment for a full refund of that payment.
• Unused months on longer plans: for 6- or 12-month plans, if you stop early you can ask for a refund of the full unused months, minus any discount you received for the longer plan.
• Payments are otherwise not refundable for the part of a month already used.

4. How refunds are paid

Approved refunds are sent back to the same UPI / bank account the payment came from, normally within 7–10 working days.

5. Suspended accounts

If we suspend an account for breaking our Terms of Service, payments for the current period are not refunded.

6. Contact

To ask for a refund, send your business name and the UPI transaction ID (UTR) to:

QueuePass

Email: support (see website) · WhatsApp: see website